GWM Care
We are proud to be Customer centric, and believe that the moment you take ownership of your vehicle, is only the beginning of your brand journey of ownership experience. For complete peace of mind, we offer comprehensive Aftersales support, and always strive to go the extra mile to ensure all our customers receive the best assistance they may require at any time.
We are passionately focused on our customers and their ownership experience, where GWM CARE is our aftersales brand, which forms our customer ownership experience framework to bolster service, brand and differentiate our aftersales commitment, value propositions and ownership peace of mind.
Warranty
All new GWM Vehicles are covered by a NEW VEHICLE WARRANTY for your peace of mind.
View the vehicle Vehicle Reference Table for the vehicle model specific and applicable warranty coverage
Your GWM warranty provides peace of mind and protects you against any unforeseen costs or failures due to manufacturing defects, defective materials and workmanship under normal operation and service excluding any wear and tear, accident damage or owner maintenance. Under the warranty, any validated necessary repairs are done at no cost to you.
For more information and the terms and conditions that apply, please refer to the Warranty and Service Guide booklet, contact your local GWM dealer or do not hesitate to contact GWM Customer Care.
Roadside Assistance
We are always dedicated to ensure you enjoy stress free motoring and in the event of any unforeseen breakdown or any roadside related covered incident, we will be dedicated to assisting you and your valued passengers to your destination as quickly, safely and hassle-free as possible.
All new GWM vehicles come with a Roadside Assistance Plan which is available ANYWHERE AND ANYTIME in South Africa.
Service and Maintenance
Take care of your precious vehicle by always ensuring it is serviced and maintained on time with Genuine GWM Parts and at a GWM Dealer.
All our GWM Dealers have trained and experienced technicians who know your vehicle best and always follow the correct procedures and service schedules using specialised tools and diagnostic equipment from GWM.
During scheduled service and maintenance, your vehicle is inspected and components are replaced or maintained (e.g. all filters, oil, spark plugs, coolant) at the correct time and mileage to ensure the vehicle will continue to serve you economically with reliability and component durability. Furthermore, lack off or late servicing causes premature wear and tear of components and long-term damage. In addition, a vehicle could be subject to safety recalls, service product updates or other such as software updates and if the vehicle is not presented on time for service, it could fail or start to have drivability concerns. Indirectly too, any vehicle which is not serviced or maintained on time will not perform at its optimum and will become uneconomical.
Service Plans
For peace of mind motoring against inflation and managing service costs, GWM offers a Service Plan at exceptional value on most new vehicles.
GWM Service Plans provide hassle free peace of mind motoring on scheduled servicing for managing your vehicle service costs, future inflation along with maintaining your vehicle’s precious overall authenticity and value.
Paying today’s prices for tomorrow’s servicing costs means no financial surprises for servicing, labour and component replacements for the duration of the plan.
You have an option to extend the service plan for longer or upgrade the standard service plan through a GWM Dealer.
Approved Body Repairers
In the event of an unfortunate vehicle accident, always insist and ensure that your vehicle will only be repaired by a GWM Approved Body Repairer. In the unlikely event that the vehicle is repaired by a non-approved Body Repairer, there are serious risks with regard to vehicle reliability, safety and no or proportional warranty cover risk.
Customer Care
We are always committed to providing you with customer service and quality of the highest standard.
At GWM Dealerships, you will be contacted to ascertain your satisfaction with the Dealership post visit. Our Dealers take pride in their service standards and would like to be provided with an opportunity to resolve any problems you may experience. Should you have any service queries or items of concern, please contact and explain your concern to the Dealership’s Service Manager. Should your query not be resolved at this point, you should then ask to speak to the Dealer Principal or Managing Director of the Dealership. In the event your concern is not resolved by the Dealer Principal or Managing Director, it is suggested that you refer the matter to GWM Customer Care. Your concern will then be logged and handled in conjunction with the Dealership concerned with every effort made to speedily resolve it to your satisfaction.
GWM Finance
Drive Your GWM Today with GWM Finance. Partner with GWM Finance, a product of WesBank and get behind the wheel of your dream GWM with competitive rates and flexible terms.